Returns & Refund Policy

Thanks for shopping at AULA OFFICIAL https://aulaofficial.com. If you’re looking to return or exchange your order for whatever reason, we’re here to help.

GENERAL RETURN POLICY

All returns must be postmarked within 14 days from the fulfillment date.

We offer the following return resolutions:

Exchanges

Make sure your returns are unused and undamaged. You should include Return items, Proof of purchase, Return form in the return package.

Available shipping methods are:

Customers ship with the carrier they choose

Please return items to this address:
AULA Lot 2554, Jalan Sultan Yahya Petra,
Kampung Kenali, 15200 Kota Bharu,
Kelantan, Malaysia

Other policies

The returned items must be unworn, unwashed and in original condition only.

HOW TO INITIATE A RETURN
If you want a return, refund, or exchange, and if you have further questions, feel free to contact us:

• Contact Form URL : https://aulaofficial.com/contact/
• Email : aulastoreofficial@gmail.com

After receiving your return request, we will process it within 30 days. You’ll be notified of the return status by email or phone.