Shipping & returns policy
Thank you for visiting and shopping with Aula Store. Following are the terms and conditions that constitute our shipping & delivery policy :
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Please note that delivery delays can occasionally occur.
SHIPPING FEES
Good news! We offer FREE domestic shipping (not applicable for sale items) to East & West Malaysia via our chosen courier.
However, if you are currently outside of Malaysia, please refer to the shipping rate below:
Singapore:
– RM30 per 2 pieces.
– RM60 for 3 pieces & above.
Brunei:
– RM90 per 2 pieces.
– RM110 for 3 pieces & above.
Indonesia & Thailand:
– RM90 per 2 pieces.
– RM130 for 3 pieces & above.
UK, Australia, US, Europe:
– RM200 per 2 pieces.
– RM280 for 3 pieces & above (4-6working days)
Rest of the world:
– RM250 per 2 pieces.
– RM320 for 3 pieces & above RM320.
Any additional international charges or taxes imposed by destination country shall be borne by the customer.
ORDER & SHIPPING TIMELINE
- Orders are processed within 2-3 days (from the shipping date stated on the product page, if any) excluding weekends and holidays.
- For your order tracking convenience, we’ll send you an email with a tracking number once your order has been processed for shipping within the shipping timeline published.
- Depending on your address, once processed, your orders will be delivered within 2-3 business days.
- All orders are shipped from our warehouse in Kuala Lumpur, Malaysia.
EXCHANGE
Need a different size? No worries!
Do submit your size exchange request via our Returns Center within 7 days from the date the order arrived at your address. However, please note that all size exchange requests are subject to product availability at the point of exchange.
Therefore, we kindly ask for your cooperation to check the measurements stated in the individual product pages before making your purchase. Should you have any concerns regarding the measurements or require further assistance in choosing the right size, feel free to reach out via our Live Chat features or by emailing us at aulastoreofficial.com
- We only offer ONE TIME size exchange of products or returns per order number at your own cost including taxes for East (excluding Labuan) & West Malaysia. Please bear in mind that we will not ship the new exchanged item(s) until we have received the returned item(s) from the customer.
- We only offer ONE TIME size exchange of products or returns per order number for Singapore orders at your own cost including taxes associated with the return shipment (if any). Please bear in mind that we will not ship the new exchanged item(s) until we have received the returned item(s) from the customer.
- The customer will bear the cost of the shipping fee for the new exchanged item. An invoice will be issued to the customer and once the payment is made, the new exchanged item will be shipped out.
- We currently do not accept returns or size exchanges from any other countries apart from the abovementioned.
- Rewards redeemed and utilised for a purchase that resulted in RM0.00 payment made for that order transaction are not eligible for order modifications, order cancellations, returns and exchanges.
- The customer will be responsible for returning the item(s) in its original condition with tags still attached to the item(s), unworn, unaltered, unwashed, free from foreign smell and properly packaged to ensure its safe return to our warehouse, undamaged and unstained.
- All returned or exchanged parcels must be sent to us with a tracking number notified to our team.
- The difference in value for any exchanges will be refunded in the form of STORE CREDIT with no expiration date, and will be issued to Your Store Account. We do not accept returns, exchanges or refunds in the form of cash.
- We are not responsible for lost shipment in transit or delayed in returning to our side. No refunds will be provided if returned or exchanged shipment to our side is lost or delayed.
However, kindly be informed that through our processes, we have the right to reject any return or size exchange requests at our sole discretion.
NO EXCHANGES, RETURNS OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)
NO RETURNS OR REFUNDS ON ALL ORDERS MADE VIA INSTALMENT PAYMENT METHODS (IN-STORE & ONLINE)
PURCHASES MADE USING STORE CREDIT (WHETHER PARTIALLY OR IN FULL) FROM A PREVIOUS ORDER RETURNED IS NOT ELIGIBLE FOR A SIZE EXCHANGE OR RETURN.
RETURNS
We want our customers to be 100% satisfied with their purchase. If this is not the case, please submit your return or size exchange request via our Returns Center.
We gladly accept returns or size exchanges in its original condition (with tags still attached, unworn, unaltered, unwashed, free from foreign smell and properly packaged) at your own cost within 7 days from the date the order arrived at your address.
Please note, that order(s) have to be fulfilled and delivered in order to begin the return or size exchange process in our system.
- All returns or size exchanges will only be done in the form of STORE CREDIT with no expiration date, and will be issued to Your Store Account.
- We do not accept returns, size exchanges or refunds in the form of CASH / ONLINE TRANSFER / CREDIT CARD PAYMENTS.
- Unfortunately, we are currently not accepting returns or size exchanges from Labuan (Malaysia) and ANY OTHER COUNTRIES (excluding Singapore).
- Rewards redeemed and utilised for a purchase that resulted in RM0.00 payment made for that order transaction are not eligible for order modifications, order cancellations, returns and exchanges.
- All returns shipping fee will be at your own cost including taxes associated with the return shipment (if any).
- All returned or exchanged parcels must be sent to us with a tracking number notified to our team.
- We are not responsible for lost shipment in transit or delayed in returning to our side. No refunds will be provided if returned or exchanged shipment to our side is lost or delayed.
However, kindly be informed that through our processes, we have the right to reject any return or size exchange requests at our sole discretion.
NO RETURNS, EXCHANGES OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)
NO RETURNS OR REFUNDS ON ALL ORDERS MADE VIA INSTALMENT PAYMENT METHODS (IN-STORE & ONLINE)
PURCHASES MADE USING STORE CREDIT (WHETHER PARTIALLY OR IN FULL) IS NOT ELIGIBLE FOR A SIZE EXCHANGE OR RETURN.